About Us

Putting money on a casino without knowing who runs it is something we would caution against ourselves. FreshBet takes the opposite approach and puts the operating certificate and company details out in the open. This page sets out who we are, what we provide and the framework we work under.

We are an online casino serving players in the UK, with slots, live tables, sports betting and crash games under a single account. Everything runs in the browser, on desktop and mobile, without a download in the way. Who we are and where we operate from stays visible, not buried in the small print.

What we provide

The account opens onto several categories, all reachable with the same login:

• Over 5,760 titles from more than 50 providers, spanning slots, jackpots and table games
• A full live casino with real dealers, streamed around the clock
• A sportsbook covering 30+ disciplines, from Premier League football to eSports
• Crash and mini games for shorter, faster sessions

Points, bonuses and transaction history stay tied to the same account throughout. Whether you open a slot or take a seat at a live table, your balance and settings carry over. It is a simple setup, meant to remove friction rather than add it.

The providers behind the games

The catalogue draws on established studios including NetEnt, Play’n GO, Evolution Gaming, Pragmatic Play and Microgaming. Slot outcomes rest on a random number generator, and games from certified providers are tested independently before release. That keeps results verifiably random rather than something we could steer.

New titles reach the catalogue on a weekly basis, so the library grows rather than stands still. Every game loads directly in the browser, with an average load time of around 2.3 seconds. You can filter the full selection by provider, category or RTP to match your preferred variance.

Under which certificate we operate

The platform operates under Curaçao Gaming Control Board certificate of operation OGL/2024/1800/1049. That certificate sets requirements around the fairness of the games, the handling of data and the treatment of player funds. The number stays published on the site and remains verifiable by anyone who wants to check it.

An honest note belongs here, because it affects UK players directly. We do not hold a UK Gambling Commission licence, and this platform is not part of the GamStop scheme. UK residents may access the site freely, since playing on Curaçao certified sites does not breach UK law, but the protections of the UKGC framework do not apply here.

What sitting outside GamStop involves

Because we sit outside the UKGC framework, a GamStop registration does not automatically block access to this platform. That cuts both ways, and we would rather state it plainly than leave it implied. Anyone who has self-excluded through GamStop for a genuine reason should think hard before playing here.

For players who simply fall outside GamStop and want an account without extra hurdles, the practical effect is fewer registration barriers. The self-exclusion and limit tools still exist, but they are set on this platform directly. The responsible gaming page explains where they sit and how they work.

Responsible gaming comes first

A casino that thinks only about turnover is, in the long run, not a good casino. That is why tools such as deposit limits, time-outs and self-exclusion sit directly in the account settings. The responsible gaming page also points the way to independent help.

Anyone with a question can reach our support team 24/7 through live chat, with email for less urgent matters. Every query about an account, a verification or a withdrawal gets a concrete answer. A casino only holds up as long as the player always knows who to turn to.

Payments and currency

Deposits and withdrawals run entirely in GBP, with no currency conversion at any stage. The cashier supports a broad mix of methods to suit different preferences:

• Skrill and other e-wallets for fast, familiar transfers
• Moonpay and CashtoCode eVoucher for card-free options
• Bitcoin, Ethereum, Litecoin, Tether and several other cryptocurrencies

The minimum deposit sits at £20, or £30 where a crypto bonus applies. Withdrawals follow the same verification steps as any regulated cashier, with identity confirmed before the first payout. Crypto withdrawals tend to clear fastest, while card and e-wallet times vary by method.

Get in touch

For questions, feedback or help with your account, the team is reachable through the details on the contact page. Live chat is the quickest route for anything account-related, while email at [email protected] suits everything else. Our registered address is 4 Queen St, Bath BA1 1HE, and visits are by prior arrangement only.