Contact Us
Reach the FreshBet team by live chat or email. Help with accounts, deposits, withdrawals, verification and bonuses.
Stuck on a withdrawal, unsure about a bonus term, or just need someone to check your account? That is what support is here for, and you will not be talking to a bot. Live chat is the quickest if it is something urgent, but email does the job just as well for anything that can wait an hour or two.
Open around the clock from the site. The quickest way to sort an urgent deposit, withdrawal or bonus question, with a response under a minute at peak times.
For longer queries or to send verification documents. Complex questions are typically resolved within 2 to 4 hours. Add as much detail as you can.
Common questions on accounts, bonuses, payments and verification are already answered in the FAQ section. A good first stop before reaching out.
Live chat: right away during service hours. Email: usually within 2 to 4 hours. Busier periods may add a little, but nothing sits unanswered for long.
Account, deposits and withdrawals, KYC verification, bonuses and technical questions. Every request gets the same attention, from the simplest to the most involved.
For limits, time-outs or self-exclusion you can reach support at any time. Independent help services are listed on the responsible gaming page.
Every message is handled in line with our privacy policy. Your details are used only to deal with your request, never for anything else.
FreshBet operates under Curaçao Gaming Control Board certificate OGL/2024/1800/1049. Registered address: 4 Queen St, Bath BA1 1HE, United Kingdom.
Visits are by prior arrangement only, which can be requested by email. For most questions, live chat is quicker than a visit.